By default, Embodia uses email to send your patients information and notifications about their account and upcoming consults. If you would also like to send SMS notifications to your patients about their upcoming consults, you can enable the SMS notifications on your account by connecting a valid Twilio account.
Please note that SMS notifications are not a substitute for email notifications. To receive SMS notifications, the patient must have an email address on file. This is because SMS (short for Short Messaging Service) notifications will include limited information. Embodia cannot convey all the needed information to your patients using SMS only (such as their login credentials, the links to questionnaires and consent forms, etc.).
In this section, we will go over:
- How to connect your Twilio account to Embodia;
- How to add a mobile number capable of receiving SMS to your patients' profiles;
- How to use consult settings to manage SMS notifications for consults.